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Support
There are two levels of support provided for SNMP
Informant; General Product Support for all products, and Commercial Product
Support for products purchased from Informant Systems, Inc.
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Commercial Product Support (Advanced, APP and WMI versions) |
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With any
commercial product purchase, you get
1 year of unlimited email support
(from date of purchase). ALL Updates are included for 1 year from time
of purchase. After that, a yearly maintenance fee of 20% of
original purchase price applies.
Click here
or the icon to open web-based email form.
Please include your Transaction Reference Number (PayPal or otherwise)
in the message, so we can confirm priority support.
Lost your validation key? Your purchase information is
automatically entered into our customer database , so we can resend you the validation code(s) in case you misplace
them. You'll have to provide us with SOME information though (i.e.
Customer name, purchase date range... that sort of thing).
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If you
are having issues with any of our products, please check the web forums first.
You may find immediate resolution there. If you don't, feel free to send an
email using the form-mail link above, or (if for some reason the form does not work
or you'd rather not use it),
send an email to
, including
your transaction reference number.
Email support is not
guaranteed for any free
software provided by Informant Systems.
--- This web site and all contents
herein - Copyright © 2004-2010 by
Informant Systems,
Inc. ---
--- SNMP Informant
TM
is a
Trademark, the property of Garth K. Williams ---
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